RETURN POLICY

Did the colour not match your expectations or was the size not right? If you regret your purchase, simply return the item(s) to us in their original condition (with hang tags etc) within 14 days of receipt. We will issue a refund (excluding original delivery charge) on receipt. Please use the return form.

If the item(s) were damaged upon receipt or you received the wrong item, please fill out the return form with the appropriate return code and send us the items in  original condition (with hangtags etc) free of charge within 14 days of receipt. We will refund you as soon as we have received and examined your return item.

For all cases of returns, please fill in the item(s) you want to return in the bag together with the completed return form.

Please note: We can only handle your return if you have purchased the items on www.shopdyrbergkern.com. The item must be returned in its original packaging. All goods will be inspected upon return.

We recommend that you use a postal service that insures you for the value of the goods and please save the tracking number. The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damange to the items or boxes. We are not responsible for any items that are returned to us in error.  Please send your returned goods to: 

Please note that returns can take up to 21 days to get back to us and we will process your return within 48 hours of receipt.

A refund will be given to the credit or debit card you used when you purchased your order.

Upon receipt of your return, please allow between 2-30 days for the credit to appear on your credit card statement. The refund time frame is largely dependant on your card issuer or your bank.

If you have any queries or need assistance, please contact our Customer service.